Grievance Officer

Scope

BhaaratBazaar is a software platform that enables independent Indian sellers to run their own online stores. Each seller is solely responsible for fulfilment, payments, returns, refunds, and product authenticity on their store. For order-specific grievances, please first contact the seller directly using the contact details on their store page.

Platform-related grievances

For grievances about the BhaaratBazaar platform itself — including unauthorised content, copyright/trademark infringement, data privacy, abusive use, or unresolved seller issues — please contact our Grievance Officer:

How to file a complaint

1. Email the Grievance Officer at the address above.
2. Include your full name, contact details, and a brief description of the grievance.
3. Attach any supporting documents, screenshots, or order IDs where applicable.
4. You will receive an acknowledgement within 48 hours and a resolution within 15 days.

Order-related disputes

Because BhaaratBazaar does not handle payments, inventory, or shipping for sellers, we cannot directly resolve order disputes. Please contact the seller first. If the seller does not respond within a reasonable time, you may escalate via the Grievance Officer above, and we will mediate to the extent practicable.